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  • Are estimates free?
    Absolutely! We provide FREE, no-obligation estimates. Our experienced estimators will carefully assess your vehicle's damage and provide you with a clear and detailed estimate, all at no cost to you. All estimates are either emailed or posted the same day we view the vehicle.
  • Do I need an appointment for an estimate?
    No appointment? No problem! Our Estimators are available Monday to Friday, 9:00 AM to 5:00 PM. However, scheduling an appointment via our Contact Form, email, or phone ensures we’re prepared to start your estimate immediately upon your arrival.
  • How long will the estimating process take?
    The average estimate takes about 30-40 minutes to prepare. We have complimenary coffee, tea, and soft drinks available in our reception while you wait.
  • I have an estimate from another bodyshop. Why is your estimate price different?
    Repair estimates can vary significantly between bodyshops due to differences in the level of service and the thoroughness of the work. A lower estimate may exclude critical aspects such as: Proper strip down and refit procedures (e.g., not fully dismantling and reassembling vehicles for a seamless finish). Using genuine manufacturer-approved parts. Using high-quality paint for a perfect colour match and durability. Essential procedures such as front or rear wheel alignment. Providing a guarantee for the repair work. We take pride in our meticulous attention to detail and the expertise of our fully qualified team. We prioritise safety, quality, and long-term reliability, ensuring your vehicle is repaired to the highest standard and backed by our guarantee.
  • Can I get an estimate over the phone or via email?
    We strongly recommend an in-person assessment of your vehicle’s damage to provide the most accurate estimate. Photos sent via email often fail to capture the full extent of the damage due to lighting and angles. However, if sending photos is your only option, we’ll do our best to accommodate and deliver an estimate as accurately as possible.
  • Do you repair any make or model?
    Yes, we repair all makes and models of cars & small vans, anything from the 1960s (or earlier!) to the latest models. Whether its petrol, diesel, hybrid, or electric, we’ve got you covered. While we specialise in BMWs, our expertise extends to a wide range of vehicles.
  • If I have an accident, my insurer stated I have to take it to one of their recommended repairers. Is this true?
    This is simply not the case. As much as your insurance company may tell you otherwise, it is your vehicle and your right to choose which body shop you take your vehicle to for repair. Need help or advice? Contact Us to find out more.
  • Will you be able to match the colour of my car?
    Yes we can, we have state of art paint mixing systems that can match almost any colour.
  • How long do repairs take?
    Each repair varies. We will, however, discuss the estimated duration of repairs with you, and also keep you updated during the process.
  • Do you use manufacturer parts?
    Yes, we use genuine manufacturer parts in the repair of your car.
  • Once my vehicle has been repaired does it come with any guarantee?
    Yes, each repair we complete carries a minimum of a 2-year guarantee.
  • Will my vehicle be cleaned once it’s been repaired?
    Yes, we will wash and vacuum your vehicle after it has been in our workshop to ensure it looks its very best on collection.
  • Can you provide me with a courtesy car while my car is getting repaired?
    Yes, we can supply you with a courtesy car for the duration of your repairs (subject to availability and status).
  • Can you pick my vehicle up?
    Yes. We can provide a collection service subject to advance booking.
  • What forms of payment do you accept?
    We accept all major debit cards and credit cards (exc Amex), Apple Pay, Google Pay, Bank Transfers and Cash.
  • What is your hourly labour rate?
    Our labour rates start from £49+VAT per hour.
  • Can you fit my parts?
    It depends on the type of work being performed. For restorations, using customer-supplied parts is quite common. However, for standard repairs, we prefer not to use them, as we cannot guarantee the quality or proper fit of the parts to your vehicle.
  • I have purchased a vehicle from Copart/Ebay, can you help me fix it?
    Yes, absolutely! We repair a significant vehicles purchased from auction sites, and we are happy to assist with auction repairs/projects.
  • Can you work on classic cars?
    Yes, we reguarly work on and restore classic cars. Some of our recent projects include: BMW 840ci (e31) Mini Moke Classic Mini Ford Escort RS2000 Ford Anglia Porsche 356 (recreation) Volkswagen Corrado
  • I'm worried the job on my car is too small, can you help?
    At our workshop, no job is too small. Whether it’s a minor annoyance or a seemingly trivial issue, we’re here to help. Small problems can sometimes be early signs of larger issues, and addressing them promptly can save you time and money in the long run. Your car is an important part of your daily life, and we believe you should enjoy it without any concerns. Whatever the issue, bring your vehicle in, and we’ll take care of it with the same attention and care as any major repair.

Frequently asked questions

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