Question 1

Are estimates free?

Accepted Answer

Absolutely! We provide FREE, no-obligation estimates.

Our experienced estimators will carefully assess your vehicle's damage and provide you with a clear and detailed estimate, all at no cost to you.

All estimates are either emailed or posted the same day we view the vehicle.

Question 2

Do I need an appointment for an estimate?

Accepted Answer

No appointment? No problem! Our Estimators are available Monday to Friday, 9:00 AM to 5:00 PM. However, scheduling an appointment via our Contact Form,(https://www.kcwbodyshop.co.uk/contact) email, or phone ensures we’re prepared to start your estimate immediately upon your arrival.

Question 3

How long will the estimating process take?

Accepted Answer

The average estimate takes about 30-40 minutes to prepare. We have complimenary coffee, tea, and soft drinks available in our reception while you wait.

Question 4

I have an estimate from another bodyshop. Why is your estimate price different?

Accepted Answer

Repair estimates can vary significantly between bodyshops, and the price difference often comes down to what’s included - and what’s not.

Lower estimates may appear attractive, but they often exclude critical aspects such as:
 • Proper strip-down and refit procedures (e.g., fully removing and reassembling panels and trims for a seamless, lasting finish).
 • Use of genuine, manufacturer-approved parts that ensure compatibility and durability.
 • Premium paint systems that provide a perfect colour match and long-term UV resistance.
 • Safety-critical procedures, like front or rear wheel alignment or ADAS recalibration.
 • A formal guarantee backing the quality and longevity of the repair.

We also hear this a lot: “My mate can do it cheaper.” But it’s worth asking:
 • Are they fully insured if something goes wrong?
 • What recognised qualifications do they hold?
 • Do they operate in a proper, dust-controlled, professional spray booth environment?
 • Will their work hold up a year from now - or even next month?

We see the results of rushed, substandard repairs every week. What looked like a "cheap fix" ends up costing more in the long run. It’s a false economy.
We invest in:
 • State-of-the-art equipment, including the latest (installed 2025) PPG VisualizID™, DigiMatch™ spectrophotometer, and TouchMix® Ultra system for flawless colour matching.
 • Highly skilled, qualified technicians who follow best practices and manufacturer standards.
 • Meticulous workmanship that prioritises safety, quality, and durability.

Our estimates reflect the true cost of doing the job properly - with no corners cut, no hidden surprises, and a guarantee to back it up.

Question 5

Can I get an estimate over the phone or via email?

Accepted Answer

We strongly recommend an in-person assessment of your vehicle’s damage to provide the most accurate estimate. Photos sent via email often fail to capture the full extent of the damage due to lighting and angles. However, if sending photos is your only option, we’ll do our best to accommodate and deliver an estimate as accurately as possible.

Question 6

Do you repair any make or model?

Accepted Answer

Yes, we repair all makes and models of cars & small vans, anything from the 1960s (or earlier!) to the latest models.

Whether its petrol, diesel, hybrid, or electric, we’ve got you covered. While we specialise in BMWs, our expertise extends to a wide range of vehicles.

Question 7

If I have an accident, my insurer stated I have to take it to one of their recommended repairers. Is this true?

Accepted Answer

No - it’s completely false. This is a common and misleading tactic used by some insurers to steer you towards their preferred repairers, often for their own cost-saving benefit, not yours.

Under UK law, you have the legal right to choose your own repairer. Your insurance company cannot force you to use their “approved” bodyshop. This is your vehicle, your property, and ultimately, your choice.

Insurance companies often imply that using their repairer is quicker, easier, or that it will affect your claim if you go elsewhere. In reality:
 • You can choose any repairer you trust.
 • It will not affect your ability to claim.
 • You are entitled to the same standard of service and repair, regardless of who you choose.

In fact, many insurer-approved repairers prioritise speed and cost-cutting over quality:
 • They may not use genuine manufacturer parts.
 • They may cut corners on prep, paint, or refinishing.
 • They may use less experienced or unqualified technicians.
 • Their paint match and finish often fall short of factory standards.

At our bodyshop, we work for you, not your insurer. We use genuine parts, manufacturer-grade paint systems, and our fully qualified team ensures your vehicle is repaired to the highest standard - not the cheapest one. We also provide full support in managing your claim, liaising directly with your insurer if needed.

Don’t be bullied by insurance jargon. You’ve paid for your policy—you’re entitled to choose the best care for your car.

Need help handling your insurer or want advice on how to proceed? Contact us (https://manage.wix.com/dashboard/60a757e0-61ce-4b1f-90c3-23237d774a41/wix-faq/edit/1c289ba0-e28f-488c-a94e-9cb248f8e48e#)– we’re happy to guide you through it.

Question 8

Will you be able to match the colour of my car?

Accepted Answer

Yes, we can. We use state-of-the-art paint mixing and colour-matching technology to ensure an exact match to your vehicle's finish. Our system includes the PPG VisualizID™ digital colour retrieval software, the PPG DigiMatch™ multi-angle spectrophotometer. Installed in 2025, this latest-generation PPG system enables us to accurately match almost any colour, even on complex and custom finishes.

Question 9

How long do repairs take?

Accepted Answer

Each repair varies. We will, however, discuss the estimated duration of repairs with you, and also keep you updated during the process.

Question 10

Do you use manufacturer parts?

Accepted Answer

Yes, we use genuine manufacturer parts in the repair of your car.

Question 11

Once my vehicle has been repaired does it come with any guarantee?

Accepted Answer

Yes, each repair we complete carries a minimum of a 2-year guarantee.

Question 12

Will my vehicle be cleaned once it’s been repaired?

Accepted Answer

Yes, we will wash and vacuum your vehicle after it has been in our workshop to ensure it looks its very best on collection.

Question 13

Can you provide me with a courtesy car while my car is getting repaired?

Accepted Answer

Yes, we can supply you with a courtesy car for the duration of your repairs (subject to availability and status).

Question 14

Can you pick my vehicle up?

Accepted Answer

Yes. We can provide a collection service subject to advance booking.

Question 15

What forms of payment do you accept?

Accepted Answer

We accept all major debit cards and credit cards, Apple Pay, Google Pay, Bank Transfers, Cash, and flexible payments through Klarna.

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Question 16

What is your hourly labour rate?

Accepted Answer

Our labour rates start from £49 + VAT per hour, but it’s important to understand what that rate truly represents.

A bodyshop labour rate isn’t just the cost of the technician's time on your car - it reflects the real cost of running a professional, fully equipped repair facility. That rate includes:
 • The expertise and wages of qualified, experienced technicians.
 • Ongoing training and certifications to stay compliant with the latest vehicle technologies.
 • Use of specialist tools, equipment, and diagnostics required for safe, accurate repairs.
 • Operation of professional spray booths, including maintenance and environmental controls.
 • Insurance, utilities, and compliance costs (including health and safety).
 • Waste disposal, paint storage, and other legal obligations.
 • Admin support, customer service, and warranty handling.
 • Investment in manufacturer-approved materials and systems, like our PPG paint technology.

We don’t cut corners. Our labour rate reflects our commitment to doing the job properly, safely, and to the highest standard - and that means you’re getting real value, not just a low number on paper.

If you’d like a detailed breakdown or want to understand what goes into your quote, we’re happy to talk you through it.

Question 17

Can you fit my parts?

Accepted Answer

It depends on the type of work being performed. For restorations, using customer-supplied parts is quite common. However, for standard repairs, we prefer not to use them, as we cannot guarantee the quality or proper fit of the parts to your vehicle.

Question 18

I have purchased a vehicle from Copart/Ebay, can you help me fix it?

Accepted Answer

Yes, absolutely! We repair a significant vehicles purchased from auction sites, and we are happy to assist with auction repairs/projects.

Question 19

Can you work on classic cars?

Accepted Answer

Yes, we reguarly work on and restore classic cars. Some of our recent projects include:

• BMW 840ci (e31)
 • Mini Moke
 • Classic Mini
 • Ford Escort RS2000
 • Ford Anglia
 • Porsche 356 (recreation) 
 • Volkswagen Corrado

Question 20

I'm worried the job on my car is too small, can you help?

Accepted Answer

At our workshop, no job is too small. Whether it’s a minor annoyance or a seemingly trivial issue, we’re here to help. Small problems can sometimes be early signs of larger issues, and addressing them promptly can save you time and money in the long run.

Your car is an important part of your daily life, and we believe you should enjoy it without any concerns. Whatever the issue, bring your vehicle in, and we’ll take care of it with the same attention and care as any major repair.

Frequently asked questions